Comcast Customer Service Ratings at All-Time Low
Associated Press
May 20, 2008
Customer satisfaction ratings for Comcast Corp. fell this year to an all-time low and rank at the bottom of cable and satellite TV providers, according to a survey released on May 20. Comcast lagged behind smaller operators such as Cablevision Systems Corp. and RCN Corp., which as a group topped the customer satisfaction ratings for the first time ever.
Comcast rated 54 out of a perfect 100 for customer satisfaction. Rapid growth for the Philadelphia-based company, which have been buying up smaller cable systems, may have added to its customer service problems, the report said.
